Title
Return and Exchange Policy
Last updated: January 13, 2026
Welcome to Saandsa, your trusted store for household tools in Singapore. We strive to ensure customer satisfaction with every purchase. Please review our return and exchange policy to understand your rights and responsibilities.
Company Information
- Company Name: Hong Kong Changlong Digital Technology Co., Limited
- Phone Number: 05055332722
- Email Address: service@saandsa.com
- Address: Room 1702, 17/F, Hong Kong Trade Centre, Nos. 161-167 Des Voeux Road Central, Hong Kong
Customer Service Hours
- Monday to Friday: 9:00 AM to 6:00 PM
- Closed on weekends and public holidays
Key Points of the Return and Exchange Policy
| Aspect | Details |
|---|---|
| Eligibility Period | Items can be returned or exchanged within 7 days of receipt. |
| Condition for Return | Products must be unused, in original packaging, and accompanied by proof of purchase. |
| Refund Processing Time | Refunds will be processed within 15 days after approval of the return. |
| Non-Returnable Items | Certain items such as clearance or final sale items may not be eligible for return or exchange. |
| Return Shipping Costs | Buyers are responsible for return shipping costs unless the product was defective or incorrect. |
Additional Information
- Before returning an item, please contact our customer service team to initiate the process and receive a return authorization.
- In case of an exchange, if the desired replacement product is unavailable, a refund will be issued instead.
- For any issues arising from the delivery (such as wrong or damaged items), please notify us immediately upon receipt.
Thank you for shopping with Saandsa. We are committed to providing a satisfactory shopping experience and appreciate your understanding of our return and exchange policy.