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Frequently Asked Questions (FAQ)
Last updated: January 13, 2026
Welcome to Saandsa, where we provide a wide range of household tools for our customers in Singapore. Below are some of the most frequently asked questions to help you navigate your shopping experience.
Company Information
- Company Name: Hong Kong Changlong Digital Technology Co., Limited
- Phone Number: 05055332722
- Email Address: service@saandsa.com
- Address: Room 1702, 17/F, Hong Kong Trade Centre, Nos. 161-167 Des Voeux Road Central, Hong Kong
Customer Service Hours
- Monday to Friday: 9:00 AM to 6:00 PM
- Closed on weekends and public holidays
Frequently Asked Questions
| Question | Answer |
|---|---|
| What is the delivery time? | The estimated delivery time is 7 days from the date of purchase. |
| Can I return or exchange an item? | Yes, items can be returned or exchanged within 7 days of receipt, provided they are unused and in original packaging. |
| How long does it take to process a refund? | Refunds are processed within 15 days after the return is approved. |
| What payment methods do you accept? | We accept Visa, MasterCard, ApplePay,American Express, GrabPay, Paynow, and Cash on Delivery. |
| Who is responsible for customs duty? | Buyers are responsible for any customs duties and taxes. |
Additional Information
- Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor its progress.
- Product Warranty: Some of our products come with a manufacturer’s warranty. Please check the product details for specific information.
- Customer Support: If you have additional questions not covered here, please contact our customer service team during business hours.
Thank you for choosing Saandsa. We are committed to providing excellent service and hope these FAQs address your concerns.