Customs Duty Policy

Last updated: January 13, 2026

At Saandsa, we aim to provide our Singaporean customers with a seamless shopping experience. To ensure transparency, we have outlined our customs duty policy below.

General Information

• Company Name: Hong Kong Changlong Digital Technology Co., Limited
• Phone Number: 05055332722
• Email Address: service@saandsa.com
• Address: Room 1702, 17/F, Hong Kong Trade Centre, Nos. 161-167 Des Voeux Road Central, Hong Kong

Customer Service Hours

• Monday to Friday: 9:00 AM to 6:00 PM
• Closed on weekends and public holidays

Key Points of the Customs Duty Policy

Aspect	Details
Responsibility for Duty	All customs duties and taxes are the responsibility of the buyer.
Delivery Time	Estimated delivery is within 7 days.
Payment Methods	We accept Visa, MasterCard, ApplePay,American Express, GrabPay, Paynow, and Cash on Delivery.
Return/Exchange Period	Returns or exchanges must be made within 7 days of receiving the product.
Refund Processing Time	Refunds will be processed within 15 days after approval of the return/exchange.

Additional Information

• Buyers should be aware that any additional charges for customs clearance must be fulfilled by them; we have no control over these charges and cannot predict what they may be.
• If you have questions regarding customs duties or taxes, please feel free to contact our customer service team during regular business hours.

Thank you for choosing Saandsa for your household tool needs. We appreciate your understanding and cooperation with our customs duty policy.